Frequently asked questions

Terms and Conditions


Orders and Payment We accept all major credit and debit cards including VISA, MasterCard, Discover, Apple Pay, and Google Pay. Online orders are processed in real-time with Stripe. Satisfaction Policy
We want you to absolutely love the products in your order. If items in your order are defective or incomplete, please contact us; we’ll replace that item for you and will happily arrange an exchange for you. Your return will be totally free. We will cover any shipping costs necessary to return the order and to ship a replacement to you. If we cannot provide a replacement for a limited-edition item, we’ll provide the full value of the returned item in the form of store credit. We can’t provide returns on products that are slightly different than the product photo. Every monitor displays color differently and it’s impossible to guarantee an exact match. We’ll provide returns on damages that was the fault of our cosmetics lab, but not for products that were damaged through neglect, shipping, or everyday use. If you received a missing item or a damaged product, you’re covered. If you’ve tried a product but you prefer a different formulation, you’re not covered. Sorry! All products should be purchased without the expectation of free returns or exchanges. Formulations




Privacy Policy


Thanks for entrusting So'Glo Cosmetics with your personal information. Holding onto your private information is a serious responsibility, and we want you to know how we're handling it. The short version
We collect your information only with your consent, we only collect the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us, and we share your sensitive information securely with other companies to allow us to complete requested services. For example, we might share your address and legal name with USPS so they can delivery an order. Of course, the short version doesn't tell you everything, so please read on for more details! Information we collect Website browsers
If you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody, whether they have an account or not. The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses. We may also collect Personal Information you provide about other people, such as their name and physical address (for example, when we ship a gift at your request). This Personal Information is used for the sole purpose of completing your request. Why do we collect this? We collect this information to better understand how our website visitors use So'Glo Cosmetics, and to monitor and protect the security of the website. Checkout
If you order a product, we require some basic information at the time of purchase. You will be asked for basic information like billing and shipping address, and we will ask you for a valid email account. You will need to share 'Personal Information' in order to complete a successful transaction. 'Personal Information' is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, credit card details, a real name, and a photograph are examples of “Personal Information.” 'Personal Information' does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service. Why do we collect this?
We need your 'Personal Information' to fulfill your order, and to provide the services you requested from us.
We use your 'Personal Information', specifically your user name and email address, to identify you on So'Glo Cosmetics.
We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. Please see our section on email communication for more information.
We limit our use of your 'Personal Informatio'n to the purposes listed in this Privacy Statement. If we need to use your User 'Personal Information' for other purposes, we will ask your permission first.
Information we do not collect We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although So'Glo Cosmetics does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a an application. If you store any sensitive personal information on our servers, you are consenting to our storage of that information on our servers, which are in the United States. We do not intentionally collect information that is stored in your applications or other free-form content inputs. Information in your applications belongs to you, and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. So'Glo Cosmetics employees do not access applications unless required to for security or maintenance, or for support reasons, with the consent of the application owner. If you're a child under the age of 13, you may not have an account on So'Glo Cosmetics. So'Glo Cosmetics does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will unfortunately have to close your account. We don't want to discourage you from learning to code, but those are the rules. Please see our Terms of Service for information about account termination. How we share the information we collect
We do not share, sell, rent, or trade Personal Information with third parties for their commercial purposes. We do not disclose Personal Information outside So'Glo Cosmetics, except in the situations listed in this section or in the section below on Compelled Disclosure. We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use So'Glo Cosmetics, or how our users respond to our other offerings, such as our conferences or events. For example, we may compile statistics on the usage of HTTP content types across So'Glo Cosmetics. However, we do not sell this information to advertisers or marketers. We do not host advertising on So'Glo Cosmetics. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. We may share Personal Information with your permission, so we can perform services you have requested. We may share Personal Information with a limited number of third-party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. We may share Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of Personal Information, and we will notify you on our website or by email before any transfer of your Personal Information. The organization receiving any Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service. Our use of cookies and tracking
Cookies
So'Glo Cosmetics uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of So'Glo Cosmetics. A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting So'Glo Cosmetics; however, a cookie may store a unique identifier for each logged in user. The cookies So'Glo Cosmetics sets are essential for the operation of the website, or are used for performance or functionality. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in or use GitHub’s services. Google Analytics
We use Google Analytics as a third party tracking service, but we don’t use it to track you individually or collect your Personal Information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use So'Glo Cosmetics. This helps us evaluate our users' use of So'Glo Cosmetics; compile statistical reports on activity; and improve our content and website performance. Google Analytics gathers certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, time stamp, and similar data about your use of So'Glo Cosmetics. We do not link this information to any of your personal information such as your user name. So'Glo Cosmetics will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any Personal Information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.. Certain pages on our site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets. Information Security
So'Glo Cosmetics takes all measures reasonably necessary to protect Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of Personal Information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. For more information, see our security disclosures. Global Privacy Practices
Information that we collect will be stored and processed in the United States in accordance with this Privacy Statement. However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs. We provide the same standard of privacy protection to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide. We have appointed a Privacy Counsel and we work hard to comply with the applicable data privacy laws wherever we do business. Additionally, we require that if our vendors or affiliates have access to Personal Information, they must comply with our privacy policies and with applicable data privacy laws, including signing data transfer agreements such as Standard Contractual Clause agreements. In particular: So'Glo Cosmetics provides clear methods of unambiguous, informed consent at the time of data collection, when we do collect your personal data.
We collect only the minimum amount of personal data necessary, unless you choose to provide more. We encourage you to only give us the amount of data you are comfortable sharing.
We offer you simple methods of accessing, correcting, or deleting the data we have collected by directly emailing us.
We provide our users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement. These are the Privacy Shield Principles, but they are also just good practices.
Resolving Complaints
If you have concerns about the way So'Glo Cosmetics is handling your Personal Information, please let us know immediately. We want to help. You may email us directly at soglocosmetics@gmail.com with the subject line 'Privacy Concerns.' We will respond within 45 days at the latest. How we respond to compelled disclosure
So'Glo Cosmetics may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large. In complying with court orders and similar legal processes, So'Glo Cosmetics strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances. Data Retention and Deletion
So'Glo Cosmetics will retain Personal Information for as long as your account is active or as needed to provide you services. We may retain certain Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts or order data, so unless you choose to delete your account, we will retain your account information indefinitely. If you would like to cancel your account or delete your Personal Information, you may do so by emailing soglocosmetics@gmail.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 30 days. How we communicate with you
We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you’ve said that’s okay. You have a lot of control over how your email address is used and shared on and through So'Glo Cosmetics. Depending on your email settings, So'Glo Cosmetics may occasionally send notification emails about new features, requests for feedback, important policy changes, or offer customer support. We also send marketing emails, but only with your consent. There's an unsubscribe link located at the bottom of each of the emails we send you. Our emails might contain a pixel tag, which is a small, clear image that can tell us whether or not you have opened an email and what your IP address is. We use this pixel tag to make our email more effective for you and to make sure we’re not sending you unwanted email. If you prefer not to receive pixel tags, please opt out of marketing emails. Changes to our Privacy Statement
Although most changes are likely to be minor, So'Glo Cosmetics may change our Privacy Statement from time to time. We will provide notification to Users of material changes to this Privacy Statement through our Website at least 30 days prior to the change taking effect by posting a notice on our home page or sending email to the email address specified in your So'Glo Cosmetics primary account. For changes to this Privacy Statement that do not affect your rights, we encourage visitors to check this page frequently. Updated on Saturday 1st of June 2019




Return Policy


Thank you for shopping at So'Glo Cosmetics. Returns You have 30 business days to return an item from the date its recieved to be eligible for a return. Items must be used and in the same conditions as it was recieved. Items must be in their original package with their receipt or proof of purchase. Refunds Store credit shall be given. Items will be inspected and will be notified of the status of your refund and reshipment.




Contact Us


Business Name: So'Glo Cosmetics
Email: soglocosmetics@gmail.com